Dear Mr. Spriggs,
Thank you for taking the time to inform us of the negative experience you encountered at Harvard University Health Services Radiology Clinic. I apologize for the lack of customer service afforded you during this visit.
If I have your permission to do so I would like to forward this complaint on to the Manager of the Radiology Service for review and follow up of our practices/policies and actions.
Our goal is to provide quality care and improve patient satisfaction. We value feedback from our patients whether positive or negative as an incentive to continously improve the medical services we provide to our
members of the Harvard Community.
Sincerely,
Linda C. Cannon
Patient Advocate
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Dear Ms. Cannon,
Please be my guest in forwarding my account to whoever you think it might matter to.
Just for the record, my objection is not that I wasn't treated adequately as a "customer" but rather I wasn't treated with the fundamental respect that "someone who is entrusted to your care" should be. The fact that I was treated more as a part of an economic transaction rather than someone with needs and feelings was the root of the problem.
Thank you.
Marshall T. Spriggs
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